Conduent Incorporated, a business process services and solutions company, recently opened its state-of-the-art Command Center for IT Operations in Sandy, Utah. Its opening represents a significant enhancement in service quality for clients globally and meaningful investment in the local community.
Located in the Salt Lake City area’s growing high-tech hub, the Command Center is the latest example of Conduent’s company wide transformation rooted in an increased focus on quality, efficiency and growth. The new facility, which opened earlier this year, provides proactive, real-time monitoring of applications and service performance 24 hours a day, and 365 days a year.
“As a center for growth in the technology field with an ever-growing economy and global influence, Utah is an ideal location for Conduent as a world leader in its field,” said Lt. Gov. Spencer Cox. “Conduent’s selection of Sandy, Utah to establish its new Command Center is evidence of why we are all proud to call Utah home. We are excited for this latest example of our long and successful partnership with Conduent and the impact it will have on our state and economy – not only for the quality jobs it brings to our technology sector, but also for the elevation of Utah’s place in the world market that their presence here brings.”
Utilizing the latest in information technology, including a 30-foot video wall, associates have a comprehensive view of monitoring systems and delivering a more seamless and reliable service to Conduent’s global clients. These include many of the most well-known brands in the healthcare, retail, travel and transportation, insurance, and financial services sectors, among many other industries, as well as government agencies.
“Our corporate and government clients count on Conduent’s 60,000-plus expert associates, innovative technology, and high-quality service delivery to help manage their essential operations successfully and cost-efficiently,” said Conduent CEO Cliff Skelton. “Conduent provides mission-critical services and solutions, such as claims processing, customer support, benefits administration and payment solutions, that millions of consumers, patients, commuters and workplace professionals rely on each day. The Sandy Command Center builds on our strong, long-standing presence in the state and allows us access to the region’s growing, highly-skilled, talented workforce.”
With a presence in Utah for more than 20 years, Conduent employs more than 400 associates statewide. In Utah, Conduent provides a range of transaction and data services to the Departments of Human Services and Workforce Services, as well as Salt Lake County. In addition to serving these Utah clients, the Command Center will serve as a central information and data hub for accounts around the globe.
Watch the video tour of Conduent’s new global command center opening in Sandy, Utah.